I write today from the comfort of an exit row seat on a Northwest Airlines flight to Minneapolis. This is one of the first flights I have taken in quite a while where which wasn’t over 80% capacity. This allowed me to move to the exit row affording me the room between myself and the seat in front of me to use my laptop, as well as putting some space in between me and the screaming baby that was in the row behind my assigned seat. Boy did I feel bad for that mom flying alone trying to comfort her child, obviously acutely aware of the disruption her child’s crying was making. Been there. Overfull flights, cramped seating, crying children. These are pretty standard air travel complaints, hardly worth making.
This is my 5th flight in two weeks, the third of which was delayed. Annoying as that is, it is also not a new complaint. What is interesting is that today’s flight was delayed by 20 minutes, just as last Sunday’s flight was delayed by an hour, due to “mandatory crew rest period.” I am sure this is not a new regulation. I am sure that other flights have been delayed for the same reason. I am also positive that this is a good reason to keep a plane on the ground. FAA mandatory Pilot rest is every bit as important as DOT mandatory Truck Driver rest. There are probably a few other things for which mandated rest would not be a bad idea. But I digress.
What sticks in my craw is that this is a delay that is completely avoidable through more careful scheduling. Someone in the NWA crew scheduling department needs to 1) take a class in Critical Path Management, and 2) build in slightly larger cushions to allow for schedule pinches caused by the inevitable weather delays. I know that money is tight in the airline industry today, for many reasons. However, Northwest will lose customers if it can’t more reliably schedule its flights and crews. I for one will avoid further Northwest flights, assuming I have a reasonable option on another carrier. At present I have three more flights booked before Valentines Day with Northwest. We’ll see if they can redeem themselves at all, and whether this delay will cause either me or my checked luggage to miss the connecting flight out of Minneapolis.
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The update ain’t great. As I sit here watching Michael Moore’s Sicko on my iPod, I can’t help but wonder if the airline industry foibles aren’t part of a great conspiracy of corporate America trying to get all they can out of their customers, while delivering the minimum tolerable service for the fees they charge. But I digress. I am sitting in the Minneapolis St Paul airport waiting on my 5th delayed Northwest Airlines flight (out of 8) in the last two weeks. Gotta figure out how to use another airline next time. It’s hard when you are Minnesota bound. Looks like it will be Continental to Houston in March. We’ll see about that one.
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