My challenge for the Comcast installer

We have a DVR (Digital Video Recorder) cable box. Actually this is our second. We used to have one when we had dish network in our old house too. It's been a few years since we have watched regular TV with commercials. Anyway over the past week, the cable box/DVR has been on the fritz, "resetting" itself. This has had an added annoying effect. See the cable box has a convenience outlet on the back of it, into which you can plug other things. When I followed the extension cord plugged into that outlet, I discovered that it was my wireless router, and network hub that were plugged into that outlet. This means that every time the cable box “reset,” my computer network wired and wireless would also power cycle. Uggg.

After a rather annoying half hour with a Comcast technician talking me through some troubleshooting (most of which I had already done), she finally agreed that I needed a service call, which we scheduled for last Saturday. Owing to some brain fart, at the exact time the technician was scheduled to come I was off taking my child to dance class. This left Mrs. Bob alone at home to deal with the tech. Now Mrs. Bob is not tech-dumb. In fact she’s pretty smart. However, our AV installation is a little geekier in setup than she can follow. Apparently she’s no the only one.

So, I got a call when the tech was nearly done. They were having trouble with the remote control of all things. Seemed the tech concurred that we needed a new box, which he had apparently already installed. I was surprised to hear that he didn’t need phone help from me earlier (note geek warning above). This is where I was happily surprised to hear about the inventiveness of the tech. Apparently he was a little surprised by the installation as well. So much so, that he took a picture of the back of my cable box with his cell phone, so that he would be sure to hook things back up correctly.

If you ask me there was nothing really unusual about what was plugged into the back of the cable box. However I am glad he bothered to take the picture. Box correctly replaced. Woo hoo! So, would you have wanted a picture? Or is it the receiver below the cable box which is really scary?
Who’s the Geek now?